PagerDuty

Incident management and on-call platform for DevOps teams. Four-tier per-seat pricing with a generous free tier (up to 5 users). Annual billing saves 16% ($48/user on Pro, $96/user on Business). PagerDuty Advance (generative AI) uses a credit-based system distributed across tiers: 1,000 credits on Pro, 5,000 on Business, 20,000 on Enterprise.

Plans

Free ($0/mo, up to 5 users) — 100 international phone/SMS notifications, 1 on-call schedule, 1 escalation policy, 750+ integrations.

Professional ($21/mo per user, annual) — Basic Slack/Teams chat, more schedules and policies, major incident workflow template, external status page (250 subscribers), 2 incident roles, 3 incident types, SSO, email support, 1,000 AI credits.

Business ($41/mo per user, annual) — Custom fields, up to 3 custom incident types, expanded workflow triggers/actions, advanced admin, ITSM integrations, multi-year data access, internal status pages, 5,000 AI credits.

Enterprise (custom) — Full Slack experience with premium actions, advanced incident workflows (conditionals, loops, delays), 10 custom incident roles, incident tasks, up to 100 custom incident types, 20,000 AI credits, bi-directional ServiceNow sync, Intune support. Includes premium status pages, stakeholder license, and live call routing.

Notes

Highly modular product suite — Operations Cloud also includes separate pricing for AIOps, Automation, and Customer Service Ops. Add-ons available on Pro/Business: AIOps, Stakeholder License, Status Pages, Live Call Routing, extra PagerDuty Advance credits. Enterprise bundles most add-ons. Monthly prices are $25 (Pro) and $49 (Business) without annual commitment. Credit-based AI packaging is notable — Advance credits are one-time allocations, not recurring.