ServiceNow
Contact Sales OnlyPlans
Source: press · Verified May 22, 2026
Sources
Insights
Computed from plan data, changelog events, and field coverage.
Changelog 3 events
Assist Credits launched: $0.015-0.04 per assist overage. Now Assist ACV hit $750M, target raised to $1.5B for 2026.
Unveiled Action Fabric at Knowledge 2026 — external AI agents must pass through this layer to access ServiceNow data. Action-based pricing (pay per operation). Anthropic Claude is launch partner.
Restructured AI commercial model into Foundation, Advanced, and Prime tiers with built-in token pools.
Related Companies
Notes
Enterprise IT platform (ITSM, HR, CSM, security). Contact-sales pricing — no public plan prices. Hybrid model: per-seat platform licensing plus consumption-based Assist Credits ($0.015-0.04 per assist).
CFO Mastantuono (April 2026): 50% of net new business now comes from non-seat-based models. Now Assist ACV target raised to $1.5B for 2026. AI-native bundles delivering 20-30% average price lift.
AI Pricing
Three tiers: Foundation, Advanced, and Prime — each with built-in token pools. Assist Credits consumed at $0.015-0.04 per assist for AI agent workloads. Virtual Service Agent available as separate product.
Action Fabric (May 2026)
External AI agents must pass through Action Fabric to access ServiceNow data. Action-based pricing (pay per operation). Anthropic Claude is launch partner. This is ServiceNow's strategy to monetize the agentic wave without losing data control.