Zendesk
Plans
Source: pricing-page · Verified May 3, 2026
Sources
Insights
Computed from plan data, changelog events, and field coverage.
Changelog 5 events
Copilot moved into Suite Enterprise tier and hidden from public pricing page. [unverified — PricingSaaS newsletter, needs primary source verification]
Since January 2026, Zendesk auto-bills for overage resolutions with no prior warning and no discounted overage rate. AI agents: $1.50-$2.00/resolution + $50/agent/mo Advanced AI add-on required.
Standalone Suite tiers ($55/$115/$169) replaced by Suite+Copilot bundles (Professional $155, Enterprise $209). Support Team $19 remains.
AI resolution pricing launched: $1.50/resolution (committed) or $2.00 (PAYG). Advanced AI add-on $50/agent/mo. Repackaging AI resolutions with Suite plans.
Launched outcome-based pricing for AI agents — charging per successful autonomous resolution, following Intercom's model. Pay-as-you-go or upfront commitment with discount.
Related Companies
Notes
Enterprise customer service platform with AI-first positioning. Restructured to Suite+Copilot bundles starting at $155/mo, with basic Support Team at $19/mo. AI agents included at Essential level on Suite plans, with Advanced AI agents, QA ($35/agent/mo), and WFM ($25/agent/mo) available as add-ons. Usage-based automated resolution pricing at $1.50-$2.00 per resolution on top of seat costs.
Plans
Support Team ($19/mo per agent, billed annually) — Email and ticketing support, Facebook/X, prebuilt analytics dashboards, 1000+ integrations. Basic entry point without omnichannel.
Suite Professional + Copilot ($155/mo per agent, billed annually) — AI agents, messaging and live chat, social messaging (WhatsApp, Instagram, Slack), telephony, up to 5 help centers, Copilot writing tools, customizable reporting, CSAT surveys, skills-based routing, IVR phone tree, SLAs, HIPAA compliance, 100 light agents.
Suite Enterprise + Copilot ($209/mo per agent, billed annually) — Everything in Professional, plus up to 300 help centers, sandbox environment, custom agent roles, audit logs, approval workflows, dynamic contextual workspaces, 1000 light agents.
Notes
Standalone Suite tiers ($55/$115/$169) replaced by Suite+Copilot bundles. Copilot now bundled into Suite plans rather than sold as a separate $50/agent add-on. Automated resolutions are a usage-based component: 5-15 ARs included per agent/month, with overage at $1.50 (committed) or $2.00 (pay-as-you-go). April 27 – May 18 rollout migrating existing bot-pricing customers to automated resolution pricing. Advanced AI add-on remains $50/agent/mo. Forethought integration adds self-learning AI on top. 20% annual discount. No free tier — only a free trial.