Zendesk
customer-support per-seat
AI: add-on
Plans
Support Team
$19
/monthly
per agent
Suite Team
$55
/monthly
per agent
Suite Professional
$115
/monthly
per agent
Suite Enterprise
$169
/monthly
per agent
Credit Mechanics
Revenue Type
hybrid Overage Type
soft cap overage Top-ups
Yes
Pay as You Go
Yes
Insights
Entry Price
$19
Top Price
$169
Price Range
high
AI Investment
heavy
Pricing Complexity
high
Transparency
high
Pricing Velocity
high
Price Direction
expanding
Monetization Maturity
high
Field Fill Rate
100%
Changelog 1 event
pricing metric changed 2024-Q4
Launched outcome-based pricing for AI agents — charging per successful autonomous resolution, following Intercom's model. Pay-as-you-go or upfront commitment with discount.
Before: AI features included in seat-based plans
After: Usage-based automated resolution pricing at $1.50-$2.00/resolution on top of seats
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