Sierra

Contact Sales Only

https://sierra.ai

ai-infra usage-based AI: bundled

Plans

Source: website · Verified May 3, 2026

Enterprise

Contact Sales

Sources

website https://sierra.ai accessed May 2, 2026

Insights

Computed from plan data, changelog events, and field coverage.

AI Investment

heavy

Based on AI features, packaging, and credit mechanics

Pricing Complexity

low

Plan count, add-ons, usage dimensions, credit systems

Transparency

low

Whether prices are publicly visible on pricing page

Pricing Velocity

active

Number of changelog events in last 12 months

Price Direction

stable

Direction of recent price changes from changelog

Field Fill Rate

85%

Percentage of schema fields populated

Changelog 1 event

pricing restructured 2025-Q1

Announced all-in on outcome-based pricing — customers only pay for successful AI agent outcomes, not per seat or per conversation

Before: Pricing model not publicly defined

After: Outcome-based pricing — pay only for value delivered

Source (website) →

Related Companies

Same model (usage-based):

openai twilio voiceflow

Same category (ai-infra):

openai anthropic glean harvey writer

Competitors:

intercom zendesk salesforce

Pricing analysis:

usage based ai bundling

Notes

AI agent platform for enterprise customer service. Built by Bret Taylor (ex-Salesforce CEO) and Clay Bavor (ex-Google). Deploys conversational AI agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.

Plans

Enterprise (custom) — Contact sales only. No public pricing.

Pricing Model

Outcome-based pricing — "Pay for a job well done. Ensure you only pay for the value Sierra delivers." This aligns with the Intercom Fin model (per-resolution) but at enterprise scale. No per-seat or per-message component visible.

Notes

Sierra is the highest-profile AI agent company without public pricing. Founded by Bret Taylor and Clay Bavor, it's positioned as the enterprise counterpart to Intercom's Fin. The outcome-based pricing model is notable — pricing consultants (especially Steven Forth) cite it as a leading example of value-based AI pricing. Worth monitoring for when/if they reveal public pricing.

Linked From

Companies

Botpress Intercom

Pricing Models

Outcome-Based Pricing Usage-Based Pricing