Salesforce
crm per-seat
AI: add-on
Plans
Starter Suite
$25
/monthly
per user
Pro Suite
$100
/monthly
per user
Enterprise
$165
/monthly
per user
Unlimited
$330
/monthly
per user
Einstein 1 Sales
$500
/monthly
per user
Credit Mechanics
Revenue Type
hybrid Overage Type
soft cap overage Top-ups
Yes
Insights
Entry Price
$25
Top Price
$500
Price Range
wide
AI Investment
heavy
Pricing Complexity
high
Transparency
high
Pricing Velocity
high
Price Direction
stable
Monetization Maturity
high
Packaging Trend
stable
AI Trajectory
accelerating
Price Position
enterprise-only
Field Fill Rate
100%
Changelog 6 events
pricing metric changed 2026-Q1
Shifted Marketing Intelligence (Pardot) to per-org pricing
Before: Per-user pricing
After: Per-org pricing
pricing restructured 2025-Q4
Launched Agentic ELA — enterprise-level AI licensing bundle
Before: Per-conversation and Flex Credits only
After: Agentic ELA enterprise bundle
pricing restructured 2025-Q3
Introduced flexible payment options
Before: Standard billing only
After: Flexible payment options
plan added 2025-Q3
Added new user license option
Before: Existing license types
After: New user license option added
add on added 2025-Q2
Launched AI credits (Flex Credits) for Agentforce consumption
Before: No AI credit system
After: Flex Credits for AI actions
pricing restructured 2024-Q3
Launched Agentforce with per-conversation pricing at $2/conversation for customer-facing AI agents
Before: No AI agent pricing — AI bundled via Einstein tiers
After: Agentforce at $2/conversation
Related Companies
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