Intercom
Plans
Source: pricing-page · Verified May 3, 2026
Sources
Insights
Computed from plan data, changelog events, and field coverage.
Changelog 6 events
Added 90% startup discount with free year of Fin AI agent to pricing page
Poyar reports Intercom at $100M+ ARR on per-resolution model. Fin AI at $0.99/resolution is the highest-profile outcome-based pricing in SaaS.
Added standalone Fin AI Agent plan for use with existing helpdesks (Salesforce, etc.) at $0.99 per outcome with no seat requirements
Added Copilot AI assistant add-on at $29/agent/month for unlimited agent usage (free tier: 10 conversations/agent/month)
Pro AI features add-on now explicitly documented at $99/month including analysis of 1,000 conversations/month
Launched Fin AI Agent with outcome-based pricing at $0.99 per resolution — first major SaaS company to charge per successful AI outcome rather than per seat or per message
Related Companies
Notes
AI-first customer service platform. Pioneer of outcome-based AI pricing with Fin AI Agent at $0.99 per resolution.
Plans
Essential ($29/seat/mo) — Fin AI Agent, Messenger, shared inbox, ticketing, pre-built reports, public help center.
Advanced ($85/seat/mo) — Multiple team inboxes, workflow automation, round robin assignment, multilingual Help Center, 20 free Lite seats.
Expert ($132/seat/mo) — SSO, HIPAA support, SLAs, multibrand Messenger/Help Center, 50 free Lite seats.
Fin AI Agent
$0.99 per outcome across all plans. Also available standalone (no seat costs) with minimum monthly commitment — works with existing helpdesks (Salesforce, Zendesk). No setup or integration fees.
Add-Ons
- Proactive Support Plus: $99/mo (500 messages)
- Copilot: $29/agent/mo (unlimited AI assistant)
- Pro analytics: $99/mo (1,000 conversation analyses)
Notes
Intercom pioneered outcome-based AI pricing — Fin charges per resolution, not per seat or per message. This model is being copied across the industry (Dialpad per-conversation, Sierra per-outcome). The standalone Fin option lets companies use it without switching from their existing helpdesk — a trojan horse strategy. 14-day free trial. Early Stage program offers 90% off + 1 year Fin free for startups.