Intercom
customer-support hybrid
AI: bundled
Plans
Essential
$29
/monthly
per seat
Advanced
$85
/monthly
per seat
Expert
$132
/monthly
per seat
Fin AI Agent
$0.99
/per outcome
per outcome
Credit Mechanics
Revenue Type
hybrid Pay as You Go
Yes
Insights
Entry Price
$29
Top Price
$132
Price Range
medium
AI Investment
heavy
Pricing Complexity
high
Transparency
high
Pricing Velocity
active
Price Direction
stable
Monetization Maturity
high
Packaging Trend
stable
AI Trajectory
accelerating
Price Position
mid
Field Fill Rate
100%
Changelog 5 events
discount added 2026-Q1
Added 90% startup discount with free year of Fin AI agent to pricing page
plan added May 2, 2026
Added standalone Fin AI Agent plan for use with existing helpdesks (Salesforce, etc.) at $0.99 per outcome with no seat requirements
Before: Fin AI Agent only available as bundled feature within Essential/Advanced/Expert seat-based plans
After: Fin AI Agent available as standalone plan at $0.99/outcome with no seat requirements and minimum monthly commitment
add on added May 2, 2026
Added Copilot AI assistant add-on at $29/agent/month for unlimited agent usage (free tier: 10 conversations/agent/month)
Before: Copilot not separately priced as add-on
After: Copilot available as add-on at $29/agent/month unlimited or free for 10 conversations/agent/month
add on changed May 2, 2026
Pro AI features add-on now explicitly documented at $99/month including analysis of 1,000 conversations/month
Before: Pro AI features not clearly priced in stored data
After: $99/month Pro add-on with 1,000 conversations/month analysis included
pricing metric changed 2023-Q2
Launched Fin AI Agent with outcome-based pricing at $0.99 per resolution — first major SaaS company to charge per successful AI outcome rather than per seat or per message
Before: AI features bundled into seat-based plans
After: Fin AI Agent at $0.99/resolution, pay only for successful resolutions
Related Companies
Linked From
Pricing Models
Trends