Freshworks

https://www.freshworks.com/freshdesk/pricing/

customer-support per-seat AI: tiered

Plans

Source: pricing-page · Verified May 15, 2026

Free

/monthly

per agent

up to 2 agents

Growth

$19

/monthly

per agent

Pro

$55

/monthly

per agent

Enterprise

$89

/monthly

per agent

Sources

pricing-page https://www.freshworks.com/freshdesk/pricing/ accessed May 15, 2026

press https://www.gurufocus.com/news/4104066/freshworks-frsh-implements-significant-price-hike-on-freshdesk-plans accessed May 15, 2026

Insights

Computed from plan data, changelog events, and field coverage.

Entry Price

Lowest published plan price

Top Price

$89

Highest published plan price

Price Range

medium

Spread between entry and top price

AI Investment

moderate

Based on AI features, packaging, and credit mechanics

Pricing Complexity

medium

Plan count, add-ons, usage dimensions, credit systems

Transparency

high

Whether prices are publicly visible on pricing page

Pricing Velocity

active

Number of changelog events in last 12 months

Price Direction

Direction of recent price changes from changelog

Field Fill Rate

90%

Percentage of schema fields populated

Changelog 1 event

price increased 2026-Q1

Price hikes on Freshdesk: Growth plan ~27% increase, Pro and Enterprise ~12% increase. Pivoting toward outcome-based AI pricing.

Source (press) →

Related Companies

Same model (per-seat):

zendesk intercom servicenow

Same category (customer-support):

zendesk intercom servicenow

Competitors:

zendesk intercom

Pricing analysis:

per seat

Notes

Customer support platform (Freshdesk, Freshservice, Freshsales). Per-agent pricing with free tier for up to 2 agents. Q1 2026 saw significant price hikes: Growth plan ~27%, Pro and Enterprise ~12%.

Pivoting toward outcome-based AI pricing with Freddy AI. Competes directly with Zendesk and Intercom in the AI-driven support automation space.

Plans

Free — up to 2 agents. Email ticketing, knowledge base, ticket dispatch.

Growth ($19/agent/mo) — Automation, collision detection, marketplace apps, helpdesk reports, SLA management, custom email server.

Pro ($55/agent/mo) — Round-robin routing, custom roles, customer segments, canned forms, community forums, extendable API limits.

Enterprise ($89/agent/mo) — Skill-based routing, sandbox, audit log, knowledge approval, IP range restriction, email bot.

Linked From

Companies

Atera Intercom ServiceNow Zendesk

Pricing Models

Per-Seat Pricing

Trends

AI Bundling Trend